FAQ
General Questions
What is SleepSanity and what does it do?
What is SleepSanity and what does it do?
SleepSanity is a scientifically driven, comfortable, wearable sleep solution weighing less than 6 ounces.
SleepSanity uses light canceling technology that transitions the lens to gradually make any room appear dark and peaceful. Integrated noise-canceling speakers complement the light-canceling features to foster an ideal atmosphere for a gradual and peaceful transition into sleep. In the morning, wake up refreshed to gentle cool blue tones and your personalized sunrise, ensuring a well-rested start to your day whenever you're ready.
Is it easy to set up and use?
Is it easy to set up and use?
Yes. There is no assembly. Just, charge it, pair it with your smartphone and you are ready to get started.
Can I expect immediate results?
Can I expect immediate results?
From the very first night, SleepSanity has the potential to transform the quality of your sleep. While many experience immediate results, others may require a brief period to establish a routine and unlock its full benefits. For optimal results, we recommend maintaining a consistent bedtime whenever possible.
Commit to 30 days with SleepSanity, and it will redefine how you sleep—forever. And if for any reason it doesn’t meet your expectations, you’re covered by our 100% 30 day money-back guarantee.
How do I put it on?
How do I put it on?
To wear your SleepSanity device, simply look through the lens and gently wrap the strap around your head, securing the two sides at the back. If you feel any pressure around your nose, adjust the strap to loosen it for a more comfortable fit.
Can I see through it?
Can I see through it?
Yes, when it is in its transparent state, you can see through it. It gradually gets darker as you are winding down to go to sleep, blocking out ambient light and
becomes transparent again at wake-up time.
Need to get up during your Sleep Routine? One touch of a button and SleepSanity instantly goes to its most transparent state. When you are ready to go back to sleep, one touch and it starts your personalized wind down routine.
How dark will the room appear?
How dark will the room appear?
SleepSanity gradually dims the room, effectively blocking harsh light and creating a calm, sleep-inducing environment. In its most opaque state, the room may appear similar to wearing very dark sunglasses, making it difficult to see through. For ease and safety, we recommend either turning off the device by holding the power button for four seconds or removing it if you need to get up during the night.
Is it comfortable? How do I know it will fit me?
Is it comfortable? How do I know it will fit me?
SleepSanity is adjustable, allowing you to customize for a perfect fit. The fabrics are breathable and it weighs less than 6 ounces so you should find it cool and comfortable. It also has a track to allow you to position the Bluetooth speakers in the ideal position for you.
If you don’t find it comfortable, no problem as we have an unconditional money back guarantee.
I am a side sleeper. Will it work for me?
I am a side sleeper. Will it work for me?
Yes. It has been designed to be comfortable for all sleeping positions, including side sleepers, which 54% of us are!
Is it dangerous to block out ambient sound?
Is it dangerous to block out ambient sound?
Using a headset can impact the audibility of warning signals. Most modern headphones and headsets have noise canceling abilities. Noise canceling allows the user to block out bothersome sounds such as your sleeping partner, barking dogs, car horns, air conditioners, and anything else that might bother you while you sleep. It is true that it may impact the audibility of warning signals, however, and should be used at your discretion.
Will it block out my partner's snoring?
Will it block out my partner's snoring?
SleepSanity has Bluetooth speakers that use Sound Management Technology, delivering the ideal sound experience to help you fall asleep, stay asleep (without being interrupted by snoring, city-noises or your partner’s late-night streaming) and start the day refreshed to your choice of sounds or music.
What level of volume control does SleepSanity offer?
What level of volume control does SleepSanity offer?
The volume is controlled by the SleepSanity App on your phone. SleepSanity offers a wide range of volume control from very low to high. The SleepSanity device provides a broad range of volume control, allowing you to adjust the sound from very low to high, ensuring you can customize it to your preferred level for optimal results.
Will my sleep partner hear what I'm listening to?
Will my sleep partner hear what I'm listening to?
At normal volume levels, your sleep partner will not hear your audio, ensuring a private and undisturbed listening experience.
Can I choose my sleep sounds and set a timer for how long the audio plays?
Can I choose my sleep sounds and set a timer for how long the audio plays?
Yes, you can select virtually any audio, including but certainly not limited to white noise or nature sounds. The SleepSanity companion app offers deep customization options, including setting audio play time.
Sometimes late in the wind down, it appears that the view is darker in the middle and more transparent on the top and bottom. Why is that?
Sometimes late in the wind down, it appears that the view is darker in the middle and more transparent on the top and bottom. Why is that?
SleepSanity is designed to create the ideal sleep environment by making your room appear darker. The more transparent sections at the top and bottom darken the room without making it so dark that you can’t see through it when you open your eyes, preventing any feelings of being blindfolded or claustrophobic.
Isn’t the point of a sleep mask to be dark?
Isn’t the point of a sleep mask to be dark?
SleepSanity does a lot more than just make a room appear darker. It simulates the ideal environment for falling asleep and waking up. It is a comfortable, high-tech, wearable sleep device that uses patented lens transitioning and sound management technology to transform your sleep environment ensuring more sleep and better sleep.
Can SleepSanity be set to keep the room appearing dark if I want to nap in the day or sleep through the night?
Can SleepSanity be set to keep the room appearing dark if I want to nap in the day or sleep through the night?
Yes. SleepSanity is designed to mask distracting light to create the ideal environment to both fall asleep and stay asleep…. until you are ready to wake with a simulated sunrise experience to help you start the day refreshed.
How do I pause a routine?
How do I pause a routine?
To pause a routine while it’s playing, simply press the pause button on your smartphone. When you’re ready to resume, you can choose to pick up where you left off or restart the routine from the beginning.
How does SleepSanity know when to wake me?
How does SleepSanity know when to wake me?
You select the wake-up time on the APP. It continues to manage light and sound until your selected time and then it gently wakes you to the selected sound track and provides cooling blue tones to help you wake up rested and start your body rhythms on the right track.
Does SleepSanity have a feature to gradually wake me up with light or sound?
Does SleepSanity have a feature to gradually wake me up with light or sound?
Yes, the SleepSanity APP gives you virtually unlimited options for getting your day started including music or sounds of your choice.
Does SleepSanity work with Android and iOS?
Does SleepSanity work with Android and iOS?
Yes, the SleepSanity companion app works with both Android and iOS.
Is there an LED light on the sleep device?
Is there an LED light on the sleep device?
Yes, SleepSanity has an LED light to indicate power on/off or charging located on the One Touch Control panel, in addition LED technology is used to simulate the sunset and sunrise scenarios.
Why the orange color light at night and blue in the morning?
Why the orange color light at night and blue in the morning?
Many sleep therapists and scientific studies indicate that blue light in the morning is beneficial for its role in promoting wakefulness and helping to regulate circadian rhythms. At the same time, numerous sleep therapists recommend red light in the evening as a soothing aid for winding down before sleep. While opinions may vary among sleep experts, the majority who have researched the effects of light on sleep support this combination as a means to improve overall sleep quality.
Can I use SleepSanity for meditation?
Can I use SleepSanity for meditation?
Yes, SleepSanity is great for meditation. It minimizes external distractions and allows your choice of guided meditations or soothing sounds.
Can SleepSanity be used while traveling?
Can SleepSanity be used while traveling?
Yes. SleepSanity comes with a hard travel case that packs easy and is ideal for travel. You’ll sleep better on planes, trains and in hotels.
What fabric materials are used in the SleepSanity sleep mask?
What fabric materials are used in the SleepSanity sleep mask?
SleepSanity is crafted from high-quality materials including perforated foam mesh, which allows for breathability. The materials have been selected for optimal airflow and comfort, making it ideal for restful sleep.
Is SleepSanity made with eco-friendly materials?
Is SleepSanity made with eco-friendly materials?
SleepSanity is committed to sustainability and uses environmentally friendly materials wherever possible.
What is a SleepSanity Power Nap? Can I take one anytime?
What is a SleepSanity Power Nap? Can I take one anytime?
A power nap is a method of getting the value of a lot of rest in a short period of time. Most experts feel that approximately 20 minutes is the ideal time, but you can customize it to what works best for you.
You probably can, but you should not take any type of nap at a time that will interfere with your ability to fall asleep at night.
I have my own collection of sounds that I like to sleep by. Can I use them?
I have my own collection of sounds that I like to sleep by. Can I use them?
Yes.
How do I clean it?
How do I clean it?
The removable inner liner is secured with Velcro for easy cleaning. To wash, simply detach the liner and hand wash with cold water and a mild detergent. If needed, the outer layer can be gently wiped down with a damp cloth.
Are there any audible notifications?
Are there any audible notifications?
SleepSanity only notifies you when you turn it on or off. SleepSanity will not interrupt your sleep to notify you of low or dead battery. To avoid interruptions, activate your phone's Do Not Disturb or Airplane mode.
Can I use it with my sleep apnea mask?
Can I use it with my sleep apnea mask?
No. At this time we do not have a model that is designed to work concurrently with a sleep apnea device, like CPAP or BiPAP machines.
Is SleepSanity safe to use for people with pacemakers or other medical devices?
Is SleepSanity safe to use for people with pacemakers or other medical devices?
We are not aware of any problems related to pacemakers or any other medical devices. We do not provide any medical guidance and suggest that if you use a pacemaker or other medical device, you check with your physician.
Can I use SleepSanity with eyelash extensions?
Can I use SleepSanity with eyelash extensions?
It depends on the length of your extensions. SleepSanity offers a cushioned recess area in front of the eyes, which is about one inch deep. This open, unobstructed area eliminates eye pressure and allows for maximum comfort.
How Does it Compare?
Blackout curtains are cheaper.
Blackout curtains are cheaper.
Yes, blackout curtains can be very effective in blocking outside light. SleepSanity does a lot more as distracting light can come from within the room, flashing LED lights or a partner reading or watching TV. SleepSanity is built on the science of sleep and addresses sight, sound, color and impact on your circadian rhythms with simulated sunrise and sunset.
How does it compare to medication, gummies, or supplements such as melatonin?
How does it compare to medication, gummies, or supplements such as melatonin?
Sleep medication, including prescriptions, supplements like CBD gummies, or melatonin, are expensive, may cause drowsiness, disrupt a heathy sleep-wake cycle and have other health drawbacks. They are costlier over time. Consulting a healthcare professional is crucial if considering or using any sleep medication, ensuring informed decisions and exploring alternatives.
What makes SleepSanity better than conventional sleep masks or earphones?
What makes SleepSanity better than conventional sleep masks or earphones?
Sleep Sanity is a sophisticated device and much different from any conventional sleep mask or audio device. The opacity is managed by you and it is designed to be sure that you never feel claustrophobic. It’s light cancelling technology makes any room appear dark and peaceful. It introduces the right colors to enhance falling asleep and waking up. The speakers and audio features work along with the visual features to create a truly transformational sleeping experience.
I am seeing a sleep therapist. Is this an alternative?
I am seeing a sleep therapist. Is this an alternative?
SleepSanity may complement therapy but is not a substitute for personalized care from a sleep therapist.
I have a sleep app. How is this different and can you use both?
I have a sleep app. How is this different and can you use both?
Sleep trackers and meditation/relaxation apps aid in establishing routines and understanding individual sleep needs. Some include integrated sound generators, complementing the sleep process. Some can be used in conjunction with SleepSanity for enhanced results. If your sleep challenges persist with an app, consider trying SleepSanity alone or in combination with your preferred app for 30 days, risk free.
Battery & Bluetooth
How do I charge SleepSanity?
How do I charge SleepSanity?
A USB-C cable and wall charger are included. To charge your SleepSanity device, ensure the USB cable is securely connected to the port located between the two fabric layers. Once properly connected, the LED indicator on the front will glow red. When the device is fully charged, the light will turn blue.
How long does the battery last after charging?
How long does the battery last after charging?
The battery lasts about eleven hours on medium volume. SleepSanity includes a smart auto-off feature that turns off the device after five minutes of non-use.
How long does it take to charge?
How long does it take to charge?
SleepSanity can be fully charged in about 1.5 hours.
Does the battery need to be replaced?
Does the battery need to be replaced?
The battery is built into the device and is not meant to be replaced by the user.
How can I check my SleepSanity's battery life?
How can I check my SleepSanity's battery life?
To check the battery level:
- Ensure your phone is connected to SleepSanity.
- Go to your phone's settings, select Connections, then Bluetooth.
- Find SleepSanity in the list of paired devices to see the battery level.
What should I do if my SleepSanity sleep device isn't charging?
What should I do if my SleepSanity sleep device isn't charging?
If your SleepSanity device isn't charging, ensure the USB cable and wall charger are securely connected.
I'm having trouble connecting my phone to SleepSanity. What can I do?
I'm having trouble connecting my phone to SleepSanity. What can I do?
If SleepSanity isn’t connecting, your phone might be paired with another device. Disable the connection with the other device and try again. If this doesn’t work, reset the connection by forgetting/unpairing the device in your phone's settings and reconnecting. For further assistance, contact our Customer Success team.
Does SleepSanity have multipoint Bluetooth®? Can it connect to two devices at once?
Does SleepSanity have multipoint Bluetooth®? Can it connect to two devices at once?
No, you can pair SleepSanity with multiple devices, but it will only connect to one device at a time. Disconnect from the current device before pairing with another device. Once paired with a new device, SleepSanity should automatically pair with the device in the future.
What Bluetooth version does SleepSanity use?
What Bluetooth version does SleepSanity use?
SleepSanity uses Bluetooth 5.2.
Shipping & Returns
What if I don’t like it?
What if I don’t like it?
It comes with a 30-day money back guarantee.
What is your return policy?
What is your return policy?
We offer a 30-day money-back guarantee. If our product fails to meet your expectations, contact our Customer Success team at info@sleep-sanity.com. We will provide a prepaid return label. Upon receiving the returned item in good condition, we will issue a full refund.
Where is it shipped from?
Where is it shipped from?
Florida
How can I track my order?
How can I track my order?
You can track your package using the tracking link or number sent to you after your order has shipped. For more information, contact the shipping carrier directly using your tracking number. If the courier cannot assist you, please contact our Customer Success team.
What is your policy on delayed delivery?
What is your policy on delayed delivery?
While we provide estimated delivery times, we cannot guarantee specific delivery dates. For more information on delays, contact the courier directly with your tracking number. You can also reach out to our Customer Success team for assistance.
What should I do if my package is missing?
What should I do if my package is missing?
If your package is marked as delivered but is missing, follow these steps:
- Check with family members or neighbors.
- Look around exterior doors and hidden areas where the courier might have left the package.
- Contact the courier using your tracking number for more information.
If you still cannot locate your package, contact our Customer Success team with your order number.
Why was my package returned to sender?
Why was my package returned to sender?
Common reasons include:
- Incorrect address.
- Recipient unavailable.
- Refusal to accept delivery.
- Package unclaimed at a distribution center.
- Unpaid customs charges.
If your package is returned to us, we can reship it or provide a refund (less shipping and handling charges). Please update your shipping address and contact our Customer Success team.
What is your warranty policy?
What is your warranty policy?
We offer a limited warranty that covers your SleepSanity device against any defects in manufacturing issues for 12 month from the date of purchase. Contact our Customer Success team at info@sleep-sanity.com for assistance. For faster processing, include a short video showing the defect. Once confirmed, we will issue a return label for further inspection.
Do you offer express shipping?
Do you offer express shipping?
Not at this time.
Do you offer international shipping? What are the rates and delivery times?
Do you offer international shipping? What are the rates and delivery times?
Not at this time.
Do you cover taxes/customs fees for orders outside the United States?
Do you cover taxes/customs fees for orders outside the United States?
We do not cover or refund customs fees. Please check your local customs laws before purchasing.
Order Management & Purchase
How do I confirm that my order was placed?
How do I confirm that my order was placed?
After placing your order, you will receive a confirmation email with your order number. If you can't locate your order number, please contact our Customer Success team via our contact page or live chat.
Can I cancel or change my order after it has been placed?
Can I cancel or change my order after it has been placed?
Our fulfillment team processes orders quickly. In most cases, changes or cancellations are not possible after an order is placed. However, if you need to make changes and your order hasn't shipped yet, our Customer Success team may be able to assist you. Please contact them via our contact page.
Can I buy your products in retail stores or on Amazon?
Can I buy your products in retail stores or on Amazon?
Currently, our products are available exclusively through our website and on various Amazon Marketplaces.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards, PayPal, Apply Pay, Google Pay, and Meta Pay. At this time, we do not accept cash, checks, or money orders.
Can I get a price adjustment if a product I purchased goes on sale?
Can I get a price adjustment if a product I purchased goes on sale?
If you purchased a product within 7 days of a price change, we can issue a credit for the price difference.
Can I get a free sample and leave an honest review?
Can I get a free sample and leave an honest review?
If you would like to try SleepSanity, we offer a 30-day money back guarantee. We would welcome your review of course!
Would my health insurance pay for this?
Would my health insurance pay for this?
No. This is not a medical device.